Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

Welcome to our bus ticket booking platform (the "Service"), operated by our company (the "Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our bus ticket booking platform.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Our platform is an online service that facilitates the booking of bus tickets for various routes and operators. We act as an intermediary between passengers and bus operators, providing booking services, payment processing, and customer support.

3. User Accounts

3.1 Account Registration

To use certain features of our Service, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account password
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring you log out at the end of each session

4. Booking Terms

4.1 Booking Process

  • Bookings are subject to availability
  • All bookings are confirmed only after successful payment
  • You will receive a confirmation email with booking details
  • Booking confirmations are non-transferable without our approval

4.2 Pricing

  • Prices are displayed in the applicable currency
  • Prices are subject to change without notice until booking is confirmed
  • All prices include applicable taxes unless otherwise stated
  • Additional fees may apply for certain services (seat selection, insurance, etc.)

4.3 Payment

  • Payment must be made at the time of booking
  • We accept various payment methods as displayed on our platform
  • All payments are processed through secure payment gateways
  • Payment confirmation is required for booking completion

5. Cancellation and Refund Policy

5.1 Cancellation by User

  • Cancellation policies vary by bus operator and ticket type
  • Cancellation fees may apply as per the operator's policy
  • Refunds, if applicable, will be processed according to our Refund Policy
  • Cancellation requests must be submitted through our platform or customer support

5.2 Cancellation by Operator

  • If a bus operator cancels a trip, you will be entitled to a full refund
  • We will notify you of cancellations and provide alternative options when available
  • Refunds will be processed to the original payment method

6. User Conduct

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Transmit any viruses, malware, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use automated systems to access the Service without permission
  • Impersonate any person or entity
  • Collect or store personal data about other users

7. Intellectual Property

7.1 Our Content

All content on our Service, including text, graphics, logos, images, and software, is the property of our company or its licensors and is protected by copyright and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes in accordance with these Terms.

8. Disclaimers and Limitations of Liability

8.1 Service Availability

  • We strive to provide reliable service but do not guarantee uninterrupted access
  • The Service may be unavailable due to maintenance, technical issues, or circumstances beyond our control
  • We are not liable for any losses resulting from Service unavailability

8.2 Third-Party Services

  • We work with third-party bus operators and service providers
  • We are not responsible for the actions, services, or policies of third parties
  • Bus operators are responsible for their own services, schedules, and operations

8.3 Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability shall not exceed the amount you paid for the specific booking
  • We are not liable for indirect, incidental, special, or consequential damages
  • We are not liable for delays, cancellations, or changes made by bus operators

9. Indemnification

You agree to indemnify and hold harmless our company, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your violation of any applicable laws

10. Modifications to Service and Terms

10.1 Service Modifications

We reserve the right to:

  • Modify or discontinue the Service at any time
  • Change features, functionality, or availability
  • Update pricing and policies

10.2 Terms Modifications

We may modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on this page
  • Updating the "Last Updated" date
  • Sending email notifications for significant changes

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Any other reason we deem necessary

Upon termination, your right to use the Service will cease immediately.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles.

12.2 Dispute Resolution Process

  • First, contact our customer support to resolve the issue
  • If unresolved, disputes will be resolved through [Arbitration/Mediation/Courts] as applicable
  • You agree to attempt good faith resolution before pursuing legal action

13. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and our company regarding the Service.

16. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: [Contact us through our support email]
  • Phone: [Contact us through our support phone]
  • Address: [Our business address]

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.